Hard Rock Hotel Cancun

Cancun, Mexico · 5★

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Hard Rock Hotel Cancun

Cancun, Mexico · 5★

Resort website

Top rated

Property

Sizelarge resort (601 rooms)

ChainHard Rock Hotels

Vibemixed

Typical guestsfamilies, couples, party-goers

Layoutsingle 12-story tower

Guest reviews

4.5on TripAdvisor· 20,443 reviews

#74 of 350 hotels in Cancun

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Top praise

Exceptional service and friendly, attentive staff.
Lively atmosphere, great entertainment, and constant activities.
Beautiful and lively pools, including an infinity pool and swim-up bars.

Common complaints

Some areas/rooms showing signs of age or wear, needing renovation.
Inconsistent or weak Wi-Fi signal.
Air conditioning issues in common areas or restaurants.

Heads up

College groups/student policy: College groups with or without chaperones are not allowed.
Environmental Sanitation Tax: A minimum $30.00 Mexican Pesos (approx. $1.60 USD) per room per night is collected at the hotel.
Upcoming Renovation Closure: The hotel will be closed for a full renovation from August 3, 2026, to December 16, 2026.

Beach & Pool

Beach access - shared

Seaweed risk: moderate

Sargassum seaweed typically arrives in the summer months (June to November), which is also Cancun's rainy and hurricane season.

Beautiful white sandy beach with soft sand and classic blue Caribbean water. Plenty of lounge seating and cabanas available.

4 pools - freestyle pool, kids pool with slides, infinity, swim-up bar, adult-only hydro spa tub, chaise pool, family pool

Food & Drink

9 restaurants

Family

Fits a family of 5

Confirm room availability with the hotel before booking.

Offers: kids club (18 months - 12 years), teen club, babysitting, kids pool, cribs

Transfer

25 min from airport (CUN)

Transfer not included.

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Hard Rock Hotel Cancun

Property

Guest reviews

What travelers say(5)

Beach & Pool

Food & Drink

Family

Transfer

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