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Sandos Caracol Nature Resort and Water Park

Riviera Maya, Mexico · 4★

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Sandos Caracol Nature Resort and Water Park
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Sandos Caracol Nature Resort and Water Park

Riviera Maya, Mexico · 4★

Resort website
Transfer includedTop rated

Property

Sizelarge resort (955 rooms)
ChainSandos Hotels & Resorts
Vibefamily / mixed
Typical guestsfamilies with children of all ages, nature lovers, explorers, couples (adults-only section available)
Layoutmultiple buildings (78 buildings, 3 floors each)

Guest reviews

4.2on TripAdvisor· 27,141 reviews

#95 of 448 hotels in Playa del Carmen

Read reviews

Top praise

  • family-friendly amenities
  • water park
  • eco-activities and nature immersion

Common complaints

  • rocky beach
  • cenote Cristalino temporarily closed for swimming

Heads up

  • Cenote Cristalino temporarily closed for swimming as of March 2026 for maintenance.

Beach & Pool

Beach access - private

White sand beach, can be rocky in some areas, so water shoes are recommended.

5 pools - outdoor pool, kids pool, adults-only pool, chill-out pool, swim-up bar

Food & Drink

11 restaurants

Family

Fits a family of 5

Confirm room availability with the hotel before booking.

Offers: kids club (4-10), teen club, waterpark, babysitting, kids pool

Transfer

45 min from airport (CUN)

Family

Fits a family of 5

Confirm room availability with the hotel before booking.

Offers: kids club (4-10), teen club, waterpark, babysitting, kids pool

Transfer

45 min from airport (CUN)

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