Secrets Aura Cozumel
Cozumel, Mexico · 5★
Property
Guest reviews
Top praise
- Beautiful and clean private beach with excellent snorkeling opportunities directly from the shore.
- Friendly, helpful, and attentive staff.
- Good drink service and quality of beverages (though some contradict this).
Common complaints
- Outdated aesthetic and rooms, with some reports of poor maintenance (e.g., leaks, no hot water).
- Inconsistent food quality, lack of variety, and some restaurants being closed or offering diluted alcohol.
- Inconsistent service and unresolved maintenance issues.
Heads up
- Many recent reviews highlight the resort's dated condition and urgent need for renovation, with some guests feeling it does not meet typical 'Secrets' brand standards.
- Significant complaints about food quality and variety, with some guests resorting to eating off-resort.
- Reports of diluted alcohol and inconsistent bar service.
- Issues with maintenance, such as lack of hot water, broken AC, and sewage smells in rooms.
- Aggressive timeshare pitches at check-in.
Beach & Pool
Seaweed risk: low
The resort features a beautiful, private white-sand beach with tranquil, clear turquoise waters ideal for swimming and snorkeling. The presence of coral/reef near the shore means beach shoes are recommended.
Food & Drink
8 restaurants
Transfer
Transfer not included.
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