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Serenade Punta Cana Beach and Spa Resort

Punta Cana, Dominican Republic · 4.5★

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Serenade Punta Cana Beach and Spa Resort
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Serenade Punta Cana Beach and Spa Resort

Punta Cana, Dominican Republic · 4.5★

Resort website
Short transfer

Property

Sizelarge resort (603 rooms)
Vibemixed
Typical guestsfamilies and couples
LayoutDistributed in 7 buildings of 4 levels, all with terrace.

Guest reviews

4.3on TripAdvisor· 3,856 reviews

#144 of 248 hotels in Punta Cana

Read reviews

Top praise

  • Beautiful resort, facilities, and pools.
  • Friendly and helpful staff (especially bar and restaurant staff, some front desk).
  • Good for families, excellent kids club, and waterpark.

Common complaints

  • Food quality and variety (especially buffet, some à la carte restaurants).
  • Room maintenance and issues (leaks, A/C, bad smells, cleanliness, broken items, not matching pictures).
  • Beach conditions (seaweed, not consistently cleaned, shallow water).

Heads up

  • Reports of cockroaches in rooms.
  • Instances of food poisoning reported after dining at a restaurant (Bellum mentioned).
  • Reports of theft (bag left in room, not found).
  • Allegations of staff asking guests for 5-star reviews, suggesting fake reviews.
  • Prohibition of personal speakers and hookahs on the property.

Beach & Pool

Beach access - private

Seaweed risk: moderate

Some reviews indicate issues with seaweed on the beach, with varying reports on cleaning efforts.

White sand and calm, shallow waters on Cabeza de Toro beach. Some reviews mention seaweed issues.

4 pools - main pool with swim-up bar, children's pool with splash area and slides, exclusive pool with integrated jacuzzi, infinity pool, adult-only pool (for Preferred Club guests)

Food & Drink

7 restaurants

Family

Fits a family of 5 (suite required)

Confirm room availability with the hotel before booking.

Offers: kids club, teen club, waterpark, babysitting, kids pool, cribs

Transfer

17 min from airport (PUJ)

Transfer not included.

Family

Fits a family of 5 (suite required)

Confirm room availability with the hotel before booking.

Offers: kids club, teen club, waterpark, babysitting, kids pool, cribs

Transfer

17 min from airport (PUJ)

Transfer not included.

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