Typical guestsadults seeking a dynamic cultural experience, social events, and themed parties
Layoutmultiple buildings
Guest reviews
4.5on TripAdvisor· 10,445 reviews
#9 of 20 hotels in Akumal
Top praise
Friendly and helpful staff
Newly renovated and clean rooms
Excellent and varied buffet food
Common complaints
Difficulty with à la carte restaurant reservations
Beach can be rocky and have seaweed
Loud music/noise in some areas
Heads up
Shower drainage issues reported in some rooms, leading to high humidity.
Cockroach sighting at omelet stand.
Airport shuttle service no longer complimentary, causing unexpected costs.
Beach & Pool
Beach access - private
Seaweed risk: moderate
Reviews mention seaweed on the beach, indicating a moderate risk, especially during sargassum season.
The resort offers a private beach area. Reviews mention the beach can be rocky and often covered in seaweed, and some guests find it remote and less appealing.
