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Hard Rock Hotel Riviera Maya

Riviera Maya, Mexico · 5★

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Hard Rock Hotel Riviera Maya
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Hard Rock Hotel Riviera Maya

Riviera Maya, Mexico · 5★

Resort website
Low seaweed riskTop rated

Property

Sizemega resort (1264 rooms)
ChainHard Rock Hotels
Vibemixed
Typical guestsfamilies, couples, party-goers
Layoutmultiple buildings, divided into family-friendly Hacienda and adults-only Heaven sections

Guest reviews

4.4on TripAdvisor· 24,083 reviews

#4 of 16 hotels in Puerto Aventuras

Top praise

  • Excellent for families with a dedicated family section and water park
  • High-quality food and diverse dining options, especially in the Heaven section
  • Protected lagoon beaches are safe for children and good for snorkeling

Common complaints

  • Lack of a traditional open ocean beach (lagoon style instead)
  • Additional costs for some activities like arcade games and certain Woodward experiences
  • Water in lagoons can be murky at times

Heads up

  • Ongoing infrastructure upgrades in select guest room areas between March 9 and June 7 (9:00 AM to 6:00 PM daily).
  • Mandatory credit card hold required at check-in.

Beach & Pool

Beach access - private

Seaweed risk: low

Lagoon-style, protected coves with calm, clear water, suitable for swimming, snorkeling, and kayaking. White sand.

6 pools - kids pool, family-friendly pool, adult-only pool, swim-up bar, infinity

Food & Drink

9 restaurants

Family

Fits a family of 5 (connecting rooms required)

Confirm room availability with the hotel before booking.

Offers: kids club (4-12), teen club, waterpark, babysitting, kids pool, cribs

Transfer

60 min from airport (CUN)

Transfer not included.

Family

Fits a family of 5 (connecting rooms required)

Confirm room availability with the hotel before booking.

Offers: kids club (4-12), teen club, waterpark, babysitting, kids pool, cribs

Transfer

60 min from airport (CUN)

Transfer not included.

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