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Iberostar Quetzal

Riviera Maya, Mexico · 5★

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Iberostar Quetzal
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Iberostar Quetzal

Riviera Maya, Mexico · 5★

Resort website
Top rated

Property

Sizelarge resort (350 rooms)
ChainIberostar Hotels & Resorts
Vibefamily / mixed
Typical guestsFamilies with children, particularly those aged 4-10, and nature lovers.
Layoutmultiple buildings, low-rise village style, integrated with natural jungle environment

Guest reviews

4.5on TripAdvisor· 9,318 reviews

#60 of 452 hotels in Playa del Carmen

Read reviews

Top praise

  • Beautiful beach and natural surroundings with wildlife
  • Family-friendly amenities and activities (Star Camp, kids' pool)
  • Attentive and friendly staff

Common complaints

  • Rooms needing updating (prior to recent renovations)
  • Lack of A/C in some public spaces (prior to recent renovations)
  • Sargassum on the beach at certain times

Heads up

  • Hotel closure for renovations from May 15, 2026, to November 30, 2026.

Beach & Pool

Beach access - private

Seaweed risk: moderate

Reviewers mention sargassum can be present, suggesting to visit at a time of year with less sargassum if possible.

Pristine white sands with cool turquoise waters, considered one of the best beaches in Riviera Maya.

4 pools - outdoor, kids pool, adult-only pool, swim-up bar

Food & Drink

8 restaurants

Family

Fits a family of 5

Confirm room availability with the hotel before booking.

Offers: kids club (4-12), babysitting, kids pool

Transfer

60 min from airport (CUN)

Transfer not included.

Family

Fits a family of 5

Confirm room availability with the hotel before booking.

Offers: kids club (4-12), babysitting, kids pool

Transfer

60 min from airport (CUN)

Transfer not included.

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