Iberostar Waves Quetzal
Riviera Maya, Mexico · 4★
Property
Guest reviews
Top praise
- Beautiful beach with white sand and clear water
- Abundant wildlife and lush jungle setting throughout the resort
- Friendly, attentive, and smiling staff providing excellent service
Common complaints
- Dated rooms/decor and need for renovation
- Damp rooms or moldy smell in some rooms
- Noise from adjacent resorts impacting some rooms
Heads up
- The hotel will be closed for major renovations from May 15, 2026, to November 30, 2026.
- Isolated reports of food sickness.
- Some guests expressed disappointment over caged monkeys on the property.
- Reports of aggressive sales tactics for timeshare-like presentations.
Beach & Pool
Seaweed risk: moderate
Sargassum is regularly cleaned by the resort staff. However, it can still be present, especially during warmer months.
Beautiful white sand beach with turquoise waters and a sandy bottom, offering plenty of shade with palapas. Sargassum is regularly cleaned by resort staff.
Food & Drink
8 restaurants
Family
Fits a family of 5 (connecting rooms required)
Confirm room availability with the hotel before booking.
Offers: kids club (0-15), teen club, waterpark, babysitting, kids pool, cribs
Transfer
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