Iberostar Waves Quetzal

Riviera Maya, Mexico · 4★

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Iberostar Waves Quetzal

Riviera Maya, Mexico · 4★

Resort website

Transfer includedTop rated

Property

Sizemedium resort (350 rooms)

ChainIberostar

Vibefamily

Typical guestsFamilies, couples, and nature lovers, with a mix of Canadian, European, and US travelers.

Layoutmultiple buildings (three-story casitas) set within lush tropical gardens and a jungle area

Guest reviews

4.5on TripAdvisor· 9,318 reviews

#60 of 448 hotels in Playa del Carmen

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Top praise

Beautiful beach with white sand and clear water
Abundant wildlife and lush jungle setting throughout the resort
Friendly, attentive, and smiling staff providing excellent service

Common complaints

Dated rooms/decor and need for renovation
Damp rooms or moldy smell in some rooms
Noise from adjacent resorts impacting some rooms

Heads up

The hotel will be closed for major renovations from May 15, 2026, to November 30, 2026.
Isolated reports of food sickness.
Some guests expressed disappointment over caged monkeys on the property.
Reports of aggressive sales tactics for timeshare-like presentations.

Beach & Pool

Beach access - private

Seaweed risk: moderate

Sargassum is regularly cleaned by the resort staff. However, it can still be present, especially during warmer months.

Beautiful white sand beach with turquoise waters and a sandy bottom, offering plenty of shade with palapas. Sargassum is regularly cleaned by resort staff.

4 pools - freshwater, kids pool, swim-up bar, outdoor swimming pool

Food & Drink

8 restaurants

Family

Fits a family of 5 (connecting rooms required)

Confirm room availability with the hotel before booking.

Offers: kids club (0-15), teen club, waterpark, babysitting, kids pool, cribs

Transfer

60 min from airport (CUN)

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Iberostar Waves Quetzal

Property

Guest reviews

What travelers say(2)

Beach & Pool

Food & Drink

Family

Transfer

More resorts in Riviera Maya