Pueblo Bonito Emerald Bay Resort and Spa
Mazatlan, Mexico · 5★
Pueblo Bonito Emerald Bay Resort and Spa
Mazatlan, Mexico · 5★
Resort websiteProperty
Guest reviews
Top praise
- Friendly, helpful, and attentive staff.
- Beautiful and expansive grounds with lovely pools.
- Good food quality and variety, especially at à la carte restaurants.
Common complaints
- Rooms could use a refresh/are dated, with worn tile and grout.
- Some rooms have a musty/moldy smell.
- Bar closing time (10:30 PM) is too early for some guests.
Heads up
- Beach is often unswimmable due to rocky conditions or stinging jellyfish, particularly from May through summer.
- Some reviews mention old beds and rooms in bad condition, not meeting 5-star expectations.
- Reports of aggressive timeshare sales tactics at Pueblo Bonito properties (though not specific to Emerald Bay in these results, it's a chain-wide concern).
Beach & Pool
Seaweed risk: low
Pristine sandy beach, 400 meters (437 yds) long, sweeping north in a grand crescent. The immediate beachfront can be rocky and unsuitable for swimming due to small stinging jellyfish during May and summer; a complimentary shuttle to a nearby swimmable beach is available.
Food & Drink
5 restaurants
Family
Fits a family of 5 (suite required)
Confirm room availability with the hotel before booking.
Offers: kids club (4-11), babysitting, kids pool, cribs
Transfer
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