Riu Emerald Bay
Mazatlan, Mexico · 5★
Property
Guest reviews
Top praise
- Excellent and friendly staff, providing great service.
- Amazing and varied buffets with a wide selection of food.
- Beautiful beachfront location with stunning ocean views and clean sand.
Common complaints
- Noisy beach bands (external to hotel) impacting relaxation and room quietness.
- A la carte restaurants often underwhelming compared to buffets, sometimes difficult to get reservations.
- Elevators can be slow or have long wait times, occasionally not working.
Heads up
- Persistent issue with loud, clashing local bands on the public beach in front of the hotel, impacting guest experience even in rooms.
- Reports of pool bar attendants refusing service without tips, indicating potential service inconsistencies.
- Elevator functionality issues (long waits, breakdowns) can be a significant inconvenience in a tall resort.
Beach & Pool
Seaweed risk: low
Located directly on the golden-sand shores of Brujas Beach, offering pristine sands and clear waters. The beach is long and suitable for walking, with hard-packed sand near the water's edge. Plenty of loungers are available.
Food & Drink
6 restaurants
Family
Fits a family of 5
Confirm room availability with the hotel before booking.
Offers: kids club (4-12), waterpark, babysitting, kids pool, cribs
Transfer
Transfer not included.
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