Secrets Tulum Resort and Beach Club
Riviera Maya, Mexico · 5★
Property
Guest reviews
Top praise
- Excellent service and attentive staff. [cite: 2 (previous search), 3 (previous search), 12 (previous search), 18 (previous search), 23 (previous search), 33 (previous search), 36 (previous search), 4]
- Beautiful, clean rooms and stunning design/architecture. [cite: 2 (previous search), 3 (previous search), 5 (previous search), 12 (previous search), 18 (previous search), 23 (previous search), 33 (previous search), 36 (previous search), 4]
- Variety and quality of pools (rooftop, swim-out, cenote-style). [cite: 3 (previous search), 6 (previous search), 7 (previous search), 15 (previous search), 16 (previous search), 18 (previous search), 22 (previous search), 32 (previous search), 33 (previous search), 36 (previous search)]
Common complaints
- Resort layout can be confusing/a lot of walking. [cite: 3 (previous search), 22 (previous search), 32 (previous search), 33 (previous search), 36 (previous search)]
- Beach is not directly on-site, requires a shuttle. [cite: 14 (previous search), 19 (previous search), 22 (previous search), 26 (previous search), 33 (previous search), 4]
- Limited nightlife/party atmosphere for some. [cite: 22 (previous search)]
Heads up
- Reports of racism from a staff member in one review. [cite: 2 (previous search)]
- Vacation club/timeshare sales pitches can be pushy. [cite: 29 (previous search), 32 (previous search)]
- Some reviews mention the hotel looking 'run down in many places' despite being new, and dirty walls. [cite: 2 (previous search)]
Beach & Pool
Seaweed risk: moderate
Sargassum seaweed is a natural, seasonal occurrence in the Caribbean, typically more prevalent during warmer months (May to October). The resort and local communities implement daily cleanups and floating barriers to manage it. [cite: 6 (previous search), 24 (previous search), 34 (previous search)]
Powder white-sand beaches and sparkling turquoise sea at the exclusive Zamna Beach Club, accessible via shuttle. [cite: 3 (previous search), 9 (previous search), 16 (previous search)]
Food & Drink
12 restaurants
Transfer
Transfer not included.
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